Right Of Appeal
The customer is entitled to a statutory right of withdrawal, about which we notify you in accordance with the statutory model as follows:
Withdrawal You have the right to terminate the contract within fourteen days, without giving a reason.
The withdrawal period is fourteen days from the date on which you, or a third party other than the consigner appointed by you, has taken delivery of the goods.
In order to exercise your right of withdrawal, you must notify us in writing by post at SteadySense GmbH, Kärntner Straße 518, 8054 Seiersberg-Pirka, Austria, or by e-mail: email@example.com, of your decision to withdraw from the contract You may use the sample cancellation form although this is not mandatory.
Deleting your femSense account.
If you wish to delete your femSense account, please use the “contact support” function in the menu of the femSense app and state that you wish to delete your account. Your account will be deleted within 2 working days.
Consequences of a Cancellation
If you terminate the contract, we will refund all payments we have received from you, including delivery charges (with the exception of any additional charges arising from your choosing a different method of delivery from the standard, low-cost delivery we offer), immediately and not later than fourteen days from the date we receive notice of your termination of the contract. We will use the same means of payment for the refund as was used for the original transaction, unless expressly otherwise agreed with you; in no event will you be charged for the refund.
We may withhold repayment until the goods have been returned or until you have proved that you have returned the goods, whichever is earlier.
You must return the goods to us immediately or at the latest within fourteen days of the notification of the termination of the contract. This period shall be deemed to have been observed if you have sent the goods before expiry of the fourteen-day period.
The customer shall bear the direct costs of returning the goods.
The customer will only be liable for any loss in value of the goods if that loss in value is due to handling of the goods which is not considered necessary in the inspection of their condition, properties and functionality. This also includes opening the individual patch packaging.
In accordance with statutory regulations we will provide the following sample cancellation form:
Sample cancellation form:
Download Cancellation Form here.
To: SteadySense GmbH, Kärntner Straße 518, 8054 Seiersberg-Pirka, Austria